Help Tips

I can't hear the audio on the live stream
There may be several reasons why you can't hear the audio on the live stream. Please perform the following troubleshooting steps: 1. Check if the l...
Mon, 28 Sep, 2020 at 1:49 PM
Internet Connection Recommendations
General When possible, use an Ethernet connection when watching Live streams. Else, a Wi-Fi connection is preferred over cellular data connections (3G/4G/...
Mon, 28 Sep, 2020 at 1:52 PM
I can’t see the video playing but I can hear the audio
Please follow the troubleshooting steps below: A. Try a different browser Try watching the video in a different browser. If the video played correc...
Tue, 26 Sep, 2017 at 11:27 AM
Mobile Device Viewing Tips
For best mobile viewing experience, here are some tips we recommend: Internet Connection Whenever possible, use a Wi-Fi connection instead of mobile ...
Tue, 26 Sep, 2017 at 10:45 AM
Service Times
How can I check the schedule of the ministry's live streaming? 1. On the Streaming/media player page, click the first button above the player "...
Mon, 1 Jun, 2020 at 9:13 AM
Stream Unavailable Check cross-origin policy
  There are several reasons why you are getting"STREAM UNAVAILABLE" error on the screen when you click the play button on the player.  Below a...
Wed, 3 Jun, 2020 at 12:00 PM
How can I join the CHAT room during the live broadcast?
As a viewer, you have free access and capability to participate in the Livestream chatbox of the channel you are streaming on. Follow the steps belo...
Wed, 3 Jun, 2020 at 10:19 AM
How can I watch OnDemand Videos/Recorded Services
  Video On Demand   There are several occasions that we missed watching the live broadcast. We missed watching our favorite speakers live for some reaso...
Wed, 3 Jun, 2020 at 12:04 PM
Video is Buffering on my TV
Video Is Buffering on my TV   There are many possible reasons why the video/ stream is buffering on the TV. Kindly see the basic troubleshooting steps tha...
Sun, 19 Jul, 2020 at 2:29 PM
Steps on how to stop buffering
Problems with video buffering can be frustrating and have a negative impact on your live video streaming experience. Fortunately, there are several ways to ...
Sun, 19 Jul, 2020 at 2:36 PM