Video Is Buffering on my TV


There are many possible reasons why the video/ stream is buffering on the TV. Kindly see the basic troubleshooting steps that you can do to isolate the issue. 



Step 1. Try to Close the Application on the TV that you are using to watch live streaming or video. 

  1. On your remote control, press the HOME button.

  2. At the HOME screen, select the Apps icon OR press and hold the HOME button to open the list of installed apps.

  3. Press the left, right, up, or down arrow buttons to highlight the app you want to close.

  4. Press and hold the   Enter button.

  5. Select Info.

  6. Select Force stop.

  7. On the remote control, press and hold the HOME button.

  8. Press the left or right arrow buttons to highlight the app.

  9. Press the down arrow button to highlight the X (Dismiss) icon.

  10. Press the   Enter button.

Note: If the steps do not work please try the other steps one by one. 


Step 2. Turn off the TV or perform a power cycle.

  1. Turn off the TV.

  2. Unplug the power cord for two minutes, and then plug it back in.

  3. Turn on the TV.

Step 3. Check the internet connection. 

If the TV is connected through a WiFi then try to connect the TV using a wired cable from the modem. Sometimes if there are several devices connected to the network at the same time it divides the bandwidth of the network, making connections slow on each device. 

Note: If you have multiple devices, please check with all of them so that we can isolate the affected device and have it checked with our support team.